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AS SEEN ON TV... Pretty Chairs are Pukka... We provided a venue styling service for celebrity chef Jamie Oliver's TV series - Jamie Oliver's Ministry of Food.

Page last updated:
Saturday, 2 August, 2014

Wedding groomFAQ

Wedding heartWhy should we choose Pretty Chairs?
As Sheffield's first dedicated chair cover company we understand weddings and the level of service that customers need. The decision is ultimately yours but with the combination of quality products, competitive prices, reliability and excellent customer service we feel that we offer the complete package for each of our customers. We are the chair cover company of choice for many of the top hotels and wedding coordinators throughout the Yorkshire, Derbyshire, Nottinghamshire and Lincolnshire regions. You might find a cheaper quote elsewhere but we can provide you with peace of mind of a quality service.

Wedding heartWhen should we book Pretty Chairs?
We have customers that book our services three years in advance to secure popular dates and our most popular products. We advise customers to book as early as possible, although we are able to cover many weddings each weekend our availability does booked up and we often have to say no customers.

Wedding heartWhen did Pretty Chairs start to trade?
Pretty Chairs was born in 2005 by husband and wife team Kate and Richard Mason. Over the years our business has grown from a small product range to what it is today a complete venue styling service. Pretty Chairs are considered by many of the top hotels across the region as South Yorkshire's Premier Chair Cover Company. We listen to what our customers want and if we can not source something then we will know who can. Just ask!

Wedding heartWhat makes Pretty Chairs products different from the competition?
All of our products have been sourced with quality in mind rather than going for the cheapest option. Our chair covers are made from a high quality poly cotton mix and with a single pleat in the reverse of the cover we feel that this adds an extra touch of class and elegance to the overall finish. Over the years we have seen many of our competitors chair covers and we would like to think that ours are of the best quality available.

Wedding heartWhat sash colours are available?
Our sashes are made from the finest crystal organza and are available in Teal, Dark Purple (Cadbury's), Sage Green, Baby pink, Hot pink, Red, Claret, Gold, Silver, Lilac, White, Sky blue, Brown, Black, Navy blue, Aqua, Champagne, Lemon, Purple, Orange and Mocha. If you require a specific colour then just let us know as we might be able to source this for you at an additional cost. For more information on our sash colours please view our chair cover and sashes section.

Wedding heartWhich areas do you serve?
We concentrate on providing a first class service to all venues that fall within the counties of Yorkshire, Derbyshire, Nottinghamshire and Lincolnshire

Wedding heartWill Pretty Chairs fit the covers or do we need to fit the covers ourselves?
Pretty Chairs will deliver and dress every chair ensuring a perfect bow everytime. We will liaise with your venue to arrange a suitable arrival time, we will ensure that we are there in plenty of time before your event start time.

Wedding heartAre we required to pay a damage deposit?
We do not ask for a damage deposit. If any of our hired items are found damaged beyond repair or missing upon collection then we will send you an invoice to cover costs after your event.

Wedding heartDo we need to do anything with the covers after they have been used?
After we have dressed your chairs we shall speak with your venue and ask the staff to store all hired items ready for us to collect the next day.

Wedding heartWe have not yet finalised our numbers so we are not sure on exactly how many chair covers we will need to hire. Can we change the amount required once we have completed our booking form?
Yes this is no problem and quite a common situation. We allow for changes to be made to orders up to two weeks before your wedding day. The final balance will be based on the total amount of chair covers that you require. Changes made to orders within two weeks of your big day will not be eligible for a refund.

Wedding heartWhen will you send our final invoice?
We will generate your final invoice at 28 days before your wedding day. At this point we shall call you to confirm the final numbers and also we shall call your venue to confirm arrangements.

Wedding heartIs VAT applicable to the hire prices?

Wedding heartWhat method of payments do you accept?
Our preferred payment option is electronic bank transfers. We also accept cheques made payable to ‘Pretty Chairs’ or cash. If you wish to pay via bank transfer/bill payment then please contact us for further information.

Wedding heartI'm not sure about the dimensions of the chairs at our venue?
This is a common dilemma so if we have not already visited your venue in the past then we shall send you our sample chair covers for you to fit on the chairs at your venue that you will be using. There is no additional charge for this service. We will enclose a stamped addressed envelope with the samples for you to post the covers back to us once you have tried them on your chairs. We ask that you return the sample covers back to us within 2 weeks of being issued.

Wedding heartDo we need to send our 25% deposit with our booking form?
We will send your order confirmation form once we have received your completed booking form and this includes an invoice for your 25% deposit. However, if you prefer it you can send us your deposit with your booking form.

Wedding heartWill we receive a receipt for our deposit?
Separate receipts will not be issued unless you request one from us.
Your final invoice will detail what deposits have been paid.

Wedding heartDo you have a showroom for us to view the quality of your chair covers and sashes?
You are welcome to visit us at our office to view our products and discuss your requirements or if desired we are happy to meet with you at your venue. Please contact us to arrange an appointment.

Wedding heartHow do we know that Pretty Chairs offer a reliable service?
We have covered 1000's of weddings and our attendance record is 100%. We have a fair and honest business ethos and you are more than welcome to contact any of our past customers that have left comments in our guestbook area. We enjoy what we do and we want all of our customers to feel assured of our services and enjoy the Pretty Chairs experience.

Wedding heartIf you have any other questions please do not hesitate to contact us.